Privacy Policy

1. Introduction

This Privacy Policy describes how we collect, use, share, protect or otherwise process your information/personal data through our website https://www.webmoon.in/ (hereinafter referred to as "Platform").

Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India.

By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the laws of India including data protection and privacy laws.

If you do not agree, please do not use or access our Platform.

2. Collection of Information

We collect your personal data when you use our Platform, services, or interact with us. This includes, but is not limited to:

• Name, date of birth, and address.
• Telephone/mobile number and email ID.
• Any identity or address proofs provided.
• Sensitive Personal Data: May be collected with your consent, including bank or payment details, or biometric information as required for specific features on the Platform.

3. Usage of Data

Your personal data is used to provide the requested services, assist sellers and business partners, enhance user experience, resolve disputes, notify offers or updates, customize your experience, prevent fraud, enforce our Terms, conduct research, and other purposes described at the time of collection. You understand that access to products/services may be affected if you withhold permission.

4. Sharing of Information

We may share personal data with affiliates, corporate entities, sellers, business partners, third-party service providers, logistics partners, payment partners, or as required by law. Third-party platforms’ privacy policies will govern data collected directly by them.

5. Security Precautions

We adopt reasonable security practices to protect your data. However, transmission over the internet cannot be guaranteed completely secure, and users are responsible for protecting their account credentials.

6. Data Deletion and Retention

You can delete your account through profile settings or by contacting us. Data may be retained if there are pending grievances, shipments, or legal obligations. Data may be retained in anonymized form for analytics or research.

7. Your Rights & Consent

You may access, update, or delete your personal data. By providing information, you consent to collection, storage, and processing as described. You may withdraw consent by contacting the Grievance Officer/Support, but this may limit service access.

8. Changes to Privacy Policy

We may update this Privacy Policy periodically. Please check regularly for updates.